Privacy Policy
Last Updated: 11/12/2025
This is the Privacy Policy of Chatbot Codingrim, regarding users of chatbot services. It explains how personal information is collected, used, shared, and secured by the System, which means automation tools for WhatsApp, Telegram, workflows, campaigns, flow builders, and any other messaging or marketing functionalities. By accessing or using our services, you agree to this Privacy Policy as set forth below.
1. Information We Collect
Information we Collect We collect information of various types to effectively operate our chatbot system and ensure a seamless user experience. The information provided by the user includes personal data like name, phone number, email address, and any messages or content provided by the user through input in the chatbot. Additionally, users can submit other information via forms, contact fields, or custom-designed chat flows.
Also, we collect information that is automatically generated: device type, IP address, approximate location, browser or application metadata, usage activity such as messages sent and received, timestamps, click actions, campaign interactions, and workflow triggers. This kind of information helps us make our services better and assure system reliability.
We also collect platform-specific information, depending on the messaging channel used. On WhatsApp, this includes the user's profile name, phone number, whether their display picture is available, and their opt-in/consent status. On Telegram, this includes the user's username, chat ID, display information, and public profile data allowed by the Telegram Bot API. We only have access to data that is explicitly permitted by official APIs and platform policies.
2. How We Use Your Information
We collect information to power and improve the chatbot automation system. This includes the automation of WhatsApp and Telegram conversations, creation of responses by chatbots, and execution of workflows, broadcasts, and campaigns. Your data is also used to customize user journeys in the Flow Builder, deliver notifications, confirmations, alerts, and effective customer support. Moreover, your information enables us to maintain system performance, detect problems, ensure operational stability, and comply with platform guidelines, legal requirements, and security policies.
3. Campaigns and Automation
Your data might be used to manage and execute automated workflows, scheduled messages, reminders, and marketing campaigns-only in cases where you have explicitly given consent. We could segment users based on their behavior or preferences in order to show more relevant content and better engage users. We strictly follow the rules of opt-in and opt-out as defined by WhatsApp, Telegram, and other messaging platforms to make sure we comply and are transparent towards users.
4. Data Sharing
We respect your privacy and do not sell or rent your personal information. We may share your data only with trusted third parties if the operation of our services requires it, such as hosting services, analytics tools, and the system framework, WhatsApp and Telegram messaging platforms, etc. We also may provide data to legal authorities if required by law or to protect our rights. All third parties that handle your data are required to adopt strict confidentiality and security standards.
5. Data Storage and Security
Security of data is of utmost importance to us, and we implement robust administrative, technical, and organizational measures. Examples include encryption of data in transit, secure server infrastructure, mechanisms for access control, authentication procedures, and periodic system updates. Given that no method of digital transmission or storage is absolutely secure, we pledge to uphold the highest standards of security and take measures to ensure that your data is protected against unauthorized access, misuse, or disclosure.
6. User Rights
Depending on your local data protection laws, you may have a right to access, update, or correct your personal information at any time. You may also request that your data be deleted, express objections to its collection or use, or withdraw previously given consent. To do so, please contact us at (info@codingrim.com.) We will consider such requests and provide a response in accordance with applicable legal requirements.
7. Data Retention
We store your information only for as long as needed to deliver the services of chatbots, to fulfill legal obligations, or to settle disputes. If you would like to have your data deleted earlier, you are welcome to contact us at any moment to remove it. After the expiration of the retention period, we delete or anonymize all personal data in a secure way.
8. Cookies and Tracking Technologies
These may include cookies or similar technologies used when you access our website or engage with a web-based chatbot to enhance your user experience. Cookies enable us to remember your preferences, continue sessions, improve performance, and analyze system usage. You can disable cookies in your browser settings, but certain features of our services might not work if cookies are disabled.
9. Third-Party Integrations
Our chatbot automation system can also be integrated with external services and platforms such as WhatsApp Cloud API, Telegram Bot API, CRM systems, marketing automation platforms, and automation plugins. Such third-party services have their own privacy policies and practices in the handling of information. We would encourage users to independently review the policies of such third-party services. We are not responsible for the privacy practices of third-party services beyond our control.
10. Children's Privacy
Consequently, our chatbot services are not intended for anyone below the age limit of 13 years. We do not intend to, and will not knowingly collect information from children. Further, if at all we accidentally collect personal information from a child, we will erase it immediately. Parents or guardians who think that a minor has given out information may reach us with a request to get it removed.
11. Changes to This Privacy Policy
We may revise this Privacy Policy from time to time due to change in technology, regulations, or our business practices. If we make any material updates, we will update the "Last Updated" date at the top of this page. Continued use of our services after such updates constitutes acceptance of the revised policy.
12. Contact Us
Questions about this Privacy Policy, as well as requests for details about your personal data, should be addressed to the following: